Privacy Policy

1. Introduction

Welcome to Fire CRM, developed by Dracode ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Customer Relationship Management (CRM) service.

By using Fire CRM, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our service.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Account credentials (username and encrypted password)
• Profile information and preferences
• Customer data you input into our CRM system
• Communication records and support interactions

2.2 Google Calendar Integration Data

When you connect your Google Calendar account, we access:

• Calendar events and scheduling information
• Event details including titles, dates, times, and attendees
• Calendar metadata for synchronization purposes

We only access calendar data that you explicitly authorize through Google's OAuth process and only use this data to provide CRM synchronization features.

2.3 Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Log files and error reports
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our CRM services
• Process transactions and manage your account
• Synchronize data with Google Calendar when authorized
• Send administrative notifications and updates
• Provide customer support and respond to inquiries
• Analyze usage patterns to enhance user experience
• Detect, prevent, and address security issues
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Data backup and security services
• Payment processing (we do not store payment card information)
• Analytics and performance monitoring

4.2 Google Services

When you use our Google Calendar integration, data is shared with Google according to Google's privacy policy and our authorized access scope.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement comprehensive security measures to protect your information:

• Data encryption in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Secure cloud infrastructure with backup systems
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your information, no method of transmission or storage is 100% secure. We continuously work to improve our security measures.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a structured format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing
• Withdrawal: Revoke consent for data processing

To exercise these rights, contact us at privacy@dracode.com. We will respond to your request within 30 days.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our rights

When you delete your account, we will delete your personal information within 90 days, except where retention is required by law.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us: